Privacy Policy

Who We Are

Vortex FPS ("we", "us", "our") is a PC performance consultancy operating at vortexfps.com. We offer Windows optimization guides, BIOS tuning, custom overclocking guides, and a system optimizer tool for desktop and laptop gaming PCs.

For the purposes of applicable data protection law — including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA) — Vortex FPS is the data controller for the personal information described in this policy.

Contact: vortexoc@vortexfps.com · Discord: vortex_oc

Data We Collect

Payment information

Payments are processed entirely by Stripe. We never receive, see, or store your card number, CVV, or bank details. Stripe transmits to us only a confirmation that payment succeeded and the email address you used at checkout.

Order email address

The email address you provide during Stripe checkout. Used to identify your order and follow up on it.

System specification form

For BIOS and overclocking services, after payment you fill out a form with:

• CPU, GPU, RAM, motherboard, cooler, PSU details
• PCPartPicker list URL (optional)
• Notes or goals (optional)
• Your email address and Discord username
• A SceWin .txt export file (BIOS orders only, optional)

This data is transmitted directly to a private Discord channel we control via Discord's webhook API. It is used solely to build and deliver your order. It is not used for marketing.

Analytics

We use Cloudflare Web Analytics, a privacy-first analytics tool. It does not use cookies, does not fingerprint browsers, and does not collect any personal identifiers. It provides us with aggregated, anonymous statistics such as page view counts, browser types, and country-level traffic data. No personal information is involved.

Web server logs

As part of normal web hosting, Cloudflare processes IP addresses and HTTP request data to serve pages and protect against abuse. This is standard infrastructure operation; Cloudflare does not retain logs of individual visitors on our behalf.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we rely on the following legal bases under Article 6 of the GDPR:

• Contract performance (Art. 6(1)(b)): Processing your order email and system specs is necessary to fulfil the service you purchased.
• Legitimate interests (Art. 6(1)(f)): Retaining order records in our private Discord channel for a reasonable period allows us to provide post-purchase support and resolve disputes. This does not override your rights.
• Legal obligation (Art. 6(1)(c)): Stripe retains transaction records as required by financial regulations.

Third-Party Data Processors

We use the following third-party services that process personal data on our behalf. We do not sell your data to any of them for advertising purposes.

Each processor operates under its own privacy policy: Stripe Privacy Policy · Discord Privacy Policy · Cloudflare Privacy Policy · Google Privacy Policy.

International Data Transfers

Vortex FPS is based in the United States. If you are accessing our services from the European Economic Area, United Kingdom, or another jurisdiction with data transfer restrictions, please be aware that your personal data will be transferred to and processed in the United States.

Stripe, Discord, and Cloudflare are each certified under the EU-U.S. Data Privacy Framework (and its UK and Swiss extensions), which the European Commission recognizes as a valid transfer mechanism. Where that certification doesn't apply, these providers fall back to Standard Contractual Clauses (SCCs). By using our services, you acknowledge that your data may be processed in the United States under these safeguards.

Data Retention

• Payment records: Retained by Stripe in accordance with their policies and applicable financial regulations (typically 7 years).
• Order specs (Discord): Retained in our private Discord channel for up to 12 months after order completion, then deleted. You may request earlier deletion at any time.
• Analytics data: Aggregated and anonymous — no personal data is retained.

Cookies

This website does not use tracking, advertising, or analytics cookies. We do not run any ad networks or retargeting pixels.

Stripe may set functional cookies in your browser when you are redirected to Stripe Checkout to process your payment. These are strictly necessary for the payment flow to operate and are governed by Stripe's cookie policy.

Cloudflare Web Analytics is entirely cookie-free and does not use localStorage or browser fingerprinting.

Your Rights — EU / UK (GDPR)

If you are located in the EEA or United Kingdom, you have the following rights under the GDPR:

To exercise any of these rights, email vortexoc@vortexfps.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection supervisory authority (e.g., the ICO in the UK, or your national DPA in the EU).

Your Rights — California (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

• Right to know: You may request disclosure of what personal information we have collected about you, why we collected it, and to whom it has been disclosed.
• Right to delete: You may request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to correct: You may request correction of inaccurate personal information we maintain about you.
• Right to opt out of sale or sharing: We do not sell or share personal information for cross-context behavioral advertising, so no opt-out is required.
• Right to non-discrimination: We will not discriminate against you for exercising any of these rights.

To submit a California privacy request, email vortexoc@vortexfps.com with the subject line "California Privacy Request." We will respond within 45 days.

Categories of personal information collected

In the past 12 months we have collected the following categories as defined by the CCPA:

• Identifiers — email address, Discord username
• Commercial information — records of services purchased (via Stripe)
• Internet or other electronic network activity — anonymous, aggregated page analytics via Cloudflare (no personal identifiers)

We do not collect sensitive personal information as defined by the CPRA (e.g. Social Security numbers, financial account credentials, precise geolocation).

Children's Privacy

Our services are not directed to anyone under the age of 16. We do not knowingly collect personal information from anyone under 16. If you believe we have inadvertently collected information from a minor, please contact us at vortexoc@vortexfps.com and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Material changes will be noted on our website. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

For any questions, requests, or concerns about this Privacy Policy or your personal data:

We aim to respond to all privacy-related inquiries within 30 days (45 days for California requests).